Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.
The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to info@theenchantedcauldron.com
AN ITEM(S) HAS ARRIVED DAMAGED OR FAULTY
AN ITEM(S) HAS ARRIVED DAMAGED OR FAULTY
In the unfortunate event that an item has arrived damaged or faulty, you must contact us within 1 working day.
Contact us on via info@theenchantedcauldron.com
Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions. We will send out a replacement and cover the delivery cost or provide a refund.
AN INCORRECT ITEM HAS BEEN RECEIVED OR ITEMS ARE MISSING
Contact us on via info@theenchantedcauldron.com
Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions. We will send out a replacement and cover the delivery cost or provide a refund.
AN INCORRECT ITEM HAS BEEN RECEIVED OR ITEMS ARE MISSING
In the unfortunate event that an incorrect item has been received or there are items missing from your order, you must contact us within 1 working day from the dispatch date via info@theenchantedcauldron.com
Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions
YOU HAVE NOT RECEIVED YOUR ORDER
Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions
YOU HAVE NOT RECEIVED YOUR ORDER
In the unfortunate event that you have not received your order, please allow 5 working days after shipment date, please contact our Customer Care department via email info@theenchantedcauldron.com
NEED ADVICE?
If you would like any further advice, please send an email to info@theenchantedcauldron.com and we'll be happy to help.
All emails are responded to within 48 hours (during working days Monday – Friday 9am – 7pm). The Enchanted Cauldron reserve the right to change this returns policy at any time and use discretion when providing refunds and replacement goods. It is important that you check your order or items upon receipt and contact us as soon as possible if you have any issues.